Terms of Service

The service

AimVisible provides a customer intelligence platform that reads data from systems a brand already operates (their store, ad accounts, email tool, and where authorised, an operator's inbox), analyses that data, and surfaces proposals, briefs, and editorial deliverables. With explicit operator approval, the Platform may also execute actions on connected systems — adjusting an ad budget, pausing a campaign, drafting an email campaign, and similar.

The Platform is provided on a per-brand basis. Each brand has its own connected accounts, its own data, and its own deliverables; data is not shared across brands.

Your account and authority

To use the Platform you must register an operator account with a working email address. You are responsible for the activity taken under your account, for keeping your credentials secure, and for ensuring that anyone you grant access to the Platform on a brand's behalf has the authority to act for that brand.

You must be at least 18 years old. You must not impersonate another person or business or misrepresent your authority.

Connected platforms

The Platform interoperates with third-party services including but not limited to Shopify, Meta (Facebook/Instagram), Google Ads, Klaviyo, and Google Workspace (Gmail). Your use of those services remains governed by their own terms. By connecting such a service to AimVisible:

• You confirm you have the authority to authorise the connection on the brand's behalf.
• You authorise AimVisible to read the data and take the actions described to you at the consent screen.
• You acknowledge that AimVisible cannot guarantee a third-party service's availability, accuracy, or behaviour.
• You acknowledge that revoking the connection at the third party may interrupt or disable Platform features that depend on it.

Permitted use

You may use the Platform only for lawful purposes. You must not:

• Use the Platform to violate any applicable law or third-party right.
• Use the Platform to send spam, deceptive content, or content that violates the policies of a connected platform (for example, Meta Advertising Standards or Google Ads policies).
• Attempt to access another brand's data, reverse-engineer the Platform, or interfere with its operation.
• Resell, sub-license, or repackage the Platform without our written consent.
• Use the Platform to operate ads or content on behalf of a brand without that brand's authorisation.

We may suspend or terminate access if we reasonably believe a term of this section has been breached.

AI-generated content and proposed actions

The Platform uses large language models to generate proposals, summaries, drafts, and editorial deliverables. AI-generated content can be inaccurate or incomplete. Before approving a proposed action — particularly one that spends money, contacts customers, or modifies a public-facing asset — you should review it for accuracy and suitability. Approval of a proposal is the operator's decision; the Platform records the approval and executes the resulting action on that basis.

We do not warrant that AI-generated content will achieve any particular commercial outcome. Performance estimates shown alongside proposals are forecasts, not guarantees.

Fees

The Platform is offered to brands under a per-engagement commercial agreement. Fee, payment, and term details are set out in that agreement. If no such agreement is in place, access is provided on a complimentary basis at our discretion and may be paused or withdrawn at any time.

Data and privacy

Our handling of personal information is described in the Privacy Policy, which forms part of these Terms. Data deletion procedures are described in our Data Deletion Instructions.

Brands retain ownership of their own data. By connecting a system, you grant AimVisible the limited licence necessary to operate the Platform: to read, analyse, store, and (where authorised) act upon the connected data on the brand's behalf.

Availability and changes

We strive for high availability but do not guarantee uninterrupted access. We may update, change, or remove features to improve the Platform; material reductions in functionality will be communicated to active operator accounts in advance where reasonably practical.

Scheduled deliverables (weekly briefs) depend on successful nightly data syncs from connected platforms. If a connected platform is unavailable or denies our request, the dependent deliverables may be delayed or omit affected sections.

Termination

You may stop using the Platform at any time. To terminate the engagement and have your data deleted, follow the steps in our Data Deletion Instructions or contact us directly. We may suspend or terminate your access immediately if you breach these Terms or if continued access poses a risk to the Platform or its users. Sections of these Terms that by their nature should survive termination — including limitations of liability, indemnities, and dispute resolution — survive.

Disclaimer and liability

The Platform is provided "as is" and "as available" to the extent permitted by law. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free or that any commercial objective will be achieved.

To the fullest extent permitted by law, our total liability for any claim arising out of or related to the Platform is limited to the fees you paid us for the relevant brand's engagement in the twelve months preceding the claim (or, if no fees were paid, AUD 100). Neither party is liable for indirect, incidental, special, consequential, or punitive damages.

Nothing in these Terms limits any consumer rights that cannot be excluded under Australian Consumer Law or equivalent legislation that applies to you.

Governing law

These Terms are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales for any dispute arising out of these Terms, except that we may seek injunctive relief in any competent court to protect our intellectual property or confidentiality.

Contact

For questions about these Terms or the Platform: hello@aimvisible.com. For privacy or data requests: privacy@aimvisible.com.